Privacy Policy

The Improv Centre is committed to protecting your personal information. When you interact with us, such as buying tickets, making a donation, or browsing our website, we make every effort to handle your personal information carefully, store it securely, and only use it in ways you’ve agreed to.

WHAT INFORMATION DO WE COLLECT?
We collect personal details you give us, like your name, age, and address; your purchase and donation history; and sometimes a bit more, like your seating preferences or special interests – especially if you’ve been a long-time supporter. This info helps us give you the best experience possible.

Legal Basis for Collection
We collect your data based on your consent, our contractual obligations (e.g., processing ticket purchases), or legitimate interests (like improving our services to you). You can change your consent for collection, or correct information held, at any time.

HOW WE USE YOUR INFORMATION
We use this information to support our mission, conduct business with patrons, communicate with patrons, anticipate and respond to patron preferences, develop new programs, and meet legal and regulatory requirements.

We use your details to:

• Keep you updated about shows, events, or offers.
• Process your transactions (like ticket purchases) and email or mail confirmations.
• Develop new programs and services based on your interests.
• Meet legal or regulatory requirements.
• Ensure you are correctly enrolled in specific educational programs

Ticketing data is stored exclusively on private, secure servers. Other data, including email addresses, may be stored with third party service providers as necessary for them to provide services on our behalf, such as payment processing. Some service providers may be located outside of Canada where personal information may be subject to the laws of those jurisdictions.

Payment data is stored on encrypted and secured, third-party service provider platforms and is not kept in our database.

We never sell or rent your information to businesses.

If you wish to opt out of marketing communications and other news, you can do so at any by modifying your profile preferences on our site, by clicking the “unsubscribe” link provided in our emails, or by contacting us directly at privacy@theimprovcentre.ca.

HOW WE KEEP YOUR INFORMATION SAFE
Your personal information is stored securely and only accessed by authorized staff. We keep it as long as necessary to fulfill the purposes above or as required by law. When it’s no longer needed, we’ll dispose of it securely.

YOUR CONSENT AND RIGHTS
By sharing your information with us, you’re agreeing that we can use it for the purposes mentioned here. If you’d prefer, you can limit or update the information you share with us at any time.

When you supply us with personal information, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccuracies in your personal data.
• Erasure: Ask us to delete your personal data where applicable.
• Restriction: Request a limitation on how we process your data.
• Portability: Receive your data in a portable format.
• Objection: Object to processing based on legitimate interests.

To exercise these rights, contact us using the details below.

QUESTIONS OR UPDATES?
Need to update your information, change your preferences, or ask a question? Contact us:

The Improv Centre
1502 Duranleau Street
Vancouver, BC V6H 3S4
Email: privacy@theimprovcentre.ca
Phone: (604) 738-7013

If you have concerns about our data handling practices, you can also contact your local data protection authority.

KEEPING YOUR ONLINE EXPERIENCE SECURE
When you interact with us online, we use top-notch encryption technology (like SSL) to keep your data safe. Look for the lock icon in your browser—or check that the URL starts with “https”—to know you’re on a secure connection.

COOKIES
Our websites use cookies to make things like ticket purchases and navigating the site easier. Cookies are little text files your browser stores to help our systems recognize you. Don’t worry—they don’t store personal information or share anything with third parties.

You can disable cookies in your browser settings, but doing so might affect your experience on our site. We also use tools like Google Analytics to understand general trends (like visitor demographics), but this info isn’t tied to you personally. You can opt out of Google Analytics anytime via their Ad Settings.

COOKIES & ONLINE TRACKING

Our website uses cookies to make browsing, booking tickets, and accessing your account smoother. Cookies are small text files stored on your browser that help our systems recognize you, but they don’t store personal info or share anything with third parties unnecessarily.

Essential Cookies

We use Spektrix as our ticketing platform. To purchase tickets through our website, third-party cookies need to be enabled. These cookies allow you to:

• Log in
• Add multiple items to your shopping cart
• Complete your transaction
• Support returning visitor recognition

If you’re stuck while trying to complete a booking, you may need to check your browser settings and enable third-party cookies.

Spektrix cookies may include: ASP.NET_SessionId, .ASPXAUTH, SpektrixClientName, CookieDetection, SpektrixLastContact, ReturningCustomerCookie

These are considered essential cookies and are required for core site functionality.

ANALYTICS & MARKETING

We use tools like Google Analytics to understand how people use our site (e.g., what pages get the most visits). These cookies track general, non-identifiable data like your browser type and visit duration. To opt out of Google Analytics tracking, visit: tools.google.com/dlpage/gaoptout

Google Analytics cookies may include: _ga, _gid, _gat, __utma, __utmz

We also use the Meta Pixel (Facebook and Instagram) to monitor how users engage with our site after interacting with one of our ads. This helps us measure ad performance but does not identify you personally. Meta may use this data to improve its advertising systems. For more details: facebook.com/policies/cookies

Email Communication

We may use Dotdigital to manage email campaigns, ticketing notifications, and newsletters. If you opt into our communications, your email address and engagement data (such as opens or clicks) may be processed by Dotdigital on our behalf. Dotdigital complies with relevant Canadian and international privacy regulations, including Canada’s Anti-Spam Legislation (CASL) and the General Data Protection Regulation (GDPR), where applicable.

We may also use Mailchimp for specific campaigns or communications. Mailchimp processes email addresses and related engagement metrics as part of its service delivery. Mailchimp is a certified platform that adheres to Canadian privacy regulations and international data handling standards.

You can unsubscribe from marketing emails at any time using the “unsubscribe” link provided in any message, or by contacting us directly at privacy@theimprovcentre.ca. You may also manage your preferences through your account profile, if available.

Third-Party Embedded Content

Some of our pages may feature embedded content from services like YouTube, Google Maps, Twitter, or Instagram. These platforms may use their own cookies to function properly or personalize your experience. Their use is governed by their respective privacy policies.

Cookie Consent

When you visit our site, you’ll be prompted to accept cookies. You can update your preferences at any time using our cookie banner or your browser settings. Disabling certain cookies may affect the functionality of some site features (like online ticket purchases).

DATA ERASURE

If you request that we delete your personal information, we will do so securely and in accordance with Canadian privacy standards and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This process includes:

• Verifying your identity before proceeding with any deletion request.
• Removing personal information from all active systems and databases.
• Deleting records held by third-party processors (such as email platforms or ticketing systems) where applicable.
• Retaining only the data legally required, such as records needed for tax or financial auditing purposes, and only for the minimum period required by law.

To request the erasure of your data, contact us at privacy@theimprovcentre.ca with your full name and relevant details.